Ricardo Patiño

Technical Producer - Technical Services/Campaign Solutions

• Design and develop mobile responsive multi-channel marketing campaigns and templates using; HTML, SQL, Groovy, CSS, JavaScript, and other web-based technologies.
• Platforms: Messaging, CheetahMail, Distributed Marketing, Loyalty, EDP, Experiences, Journey Designer.
• Tools: Postman, Email on Acid, Expression Web 4.
• Ticket platforms: Salesforce, JIRA.
• Provide proactive input during the discovery and development of requirements for campaign service implementations and other projects.
• Assist in the implementation of new clients on Cheetah Digital platforms. Guide and recommend the team and/or the client on how to optimize and take advantage of the capabilities of the platform.
• Identify ambiguities in the assets or instructions provided and ensure clarity.
• Assist the quality team in developing appropriate QA test plans for each dynamic solution.
• Communicate actively and effectively with clients to provide proof and complete necessary reviews.
• Interact with customers on assigned projects and answer status questions.
• Resolve customer issues, propose solutions, and escalate the right person to the point of resolution.
• Develops and maintains robust documentation and client presentations as needed.
• Manage projects from start to finish, with little or no supervision.

Campaign Manager

Professional Practice

• Build dynamic content with the company’s platform using: HTML/CSS/JavaScript.
• Answer and manage campaign tickets.
• Auto QA, make sure it meets all the requirements (zero errors).
• Ticket platforms: Salesforce, JIRA.
• Provide proactive input during the discovery and development of requirements for campaign service implementations and other projects.
• Track your time for each build.
• Manage a growing portfolio of client campaigns.

Cisco Network Support Engineer

• With great customer service provide technical support and product information.
• Open Support cases and escalate them as needed to higher engineers/architects.
• Configure Network access profiles.
• Network, software, and product configuration to assure, that devices and company´s products work on the Customer´s Internet/wifi environment.
• Network and wireless analysis to improve device´s performance on Wifi systems.
• Home networks troubleshooting and configuration, router settings and internet security.
• With excellent customer service provide support and product information.
• Phone and email support for CISCO Products.
• Help coworkers to clarify questions and guide them on the correct internal process and help them to provide support to the final users.
• Analyze network, software, and hardware issues to get to the root cause of the network problem and fix it.
• Technical and end-user support.
• Follow up with customers until the issue is solved.